Chief Executive Officer (CEO) of gold dealership company, Menzgold, Nana Appiah Mensah better known as NAM 1 says he cannot be held responsible for the company’s indebtedness to customers.
NAM 1 argued that the customers did not directly deal with him but the company and thus, are wrong to accuse him of owing them.
“Many of these people who didn’t put money in my hand, haven’t even seen me before will shout on the roof and then say I owe them. They don’t even say Menzgold owes them.
They didn’t put money in my hands. They transacted with a duly registered company and unfortunately, in business things happen, and there is a problem,” he argued for
The CEO of the defunct company said this in a conversation on Twitter Spaces yesterday while defending his decision to charge customers an amount of GH¢650 each before processing their claims for payment.
He contended that it was important to verify the claims of his clients before making any payment as some could be presenting false claims.
While admitting that the GH¢650 fee is on the high side, he maintained that the investment into the digital verification system is huge hence, the charge.
“We need to subject all those claims to thorough investigation and scrutiny just so we can separate the chaff from the wheat. Personally, I think the GH¢650 is on the high side but there’s a cost element that went into the production of this PVC Digital Access Card”.
NAM 1 had, in a statement dated August 18, announced fresh round of validation of customers’ transaction claims following what he claimed were unacceptable infractions that fraught the initial exercise, rendering 60 percent of the claims invalid.
Under the new validation process, customers were required to purchase a Menzgold Digital Verification Access Card at a cost of GH¢650 each to enable them check their transactions validation status and to upload supporting documents of their transactions.
The announcement was, however, with public backlash with many accusing him of deploying a new scheme to dupe the distraught customers.
In an interview on Metro TV, PRO of Aggrieved Menzgold Customers, Fred Forson detailed past attempts by NAM 1 to continuously dupe the customers and urged them not to fall for his fraudulent schemes again.
But moments after he defended the decision in the Twitter Spaces’ conversation, the company released a press statement backtracking on its decision, citing the backlash and “extensive engagement with stakeholders” as reason for the U-turn.
It said customers will no longer be required to purchase the Digital Access Card as it will now resort to the printing of only the PIN Codes, which come at no cost, tk customers seeking to validate their claims.
However, customers whose claims have been found to be invalid should either give up on their investments or pay a fee to seek a review. This, the statement said, is to avoid abuse of time and resources.
